Job Description

Ref No.:18-00280
Location: Quincy, Massachusetts
  • Support inter-operable and redundant emergency communications, spending significant time on communications systems maintenance, including the Health and Homeland Alert Network (HHAN)
  • Supports maintenance of the HHAN, listserv and Mailchimp system emergency response lists
  • Weekly maintenance of long-term care and assisted living facility contact lists and HHAN group
  • Work with OPEM regional coordinators for quarterly maintenance of health care facility and board of health contact lists
  • Support exercises and drills and perform required maintenance afterwards
  • Support system testing and troubleshooting
  • Support 24/7 communications
  • Serve as IT and Bureau management to continually improve operational, project and business processes
  • Serve as OPEM Duty Officer for Communications Branch
  • Assist in development and implementation of DPH IT governance, Communication and Continuous Service Improvement, which requires participating in ongoing Information Technology Roadmap workshops.
  • Manage application upgrades and migration activity, business applications support level agreement objectives
  • Responsible for project management as needed, oversight of additional PM’s as required
  • Assist with Master Agreements, Request for Response and procurements to support OPEM

Experience needed to be successful:
  • Understanding of testing methodologies for functional systems, integration, performance and user acceptance
  • Project Management skills & understanding of software development lifecycle methodologies
  • Possess excellent problem solving, time management and analytical skills
  • Demonstrated expertise in developing technical specifications, detailed work plans, and schedules
  • Ability to communicate effectively verbally and writing for technical and non-technical users
  • Ability to drive complex system integration projects and transition businesses to new application platforms

  • Bachelors in Computer Science or equivalent
  • 2+ years in performing application support
  • 2+ years of application testing

Application Instructions

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