Job Description

Ref No.:18-00154
Location: Boston, Massachusetts

The Health Insurance Exchange (MaHIX) is the health insurance marketplace for Massachusetts. It allows individuals and small businesses to shop for and enroll in partially subsidized or non-subsidized insurance based on a side-by-side comparison of plans. The MaHIX Program team is committed to creating and maintaining a best-in-class HIX system that will meet or exceed federal ACA requirements, maximize flexibility, minimize the technical and operational support burden, dynamically adapt to changing rules, policies and legislation, and set a new standard in consumer ease of use and satisfaction.


The Quality Assurance Analyst (QAA) reports to the Program Management Lead, and provides expert quality assurance services to the MaHIX program management team. The QAA devises improvements to current processes and procedures, performs complex work flow analysis and recommends improvements, works closely with program management, development and operations team to ensure that processes and tools meet stakeholder requirements. Among the QAA's key responsibilities is working with internal Program and Agency stakeholders to manage the Change Management and Risks & Issues processes.

The QAA's time is spent on several major functions:
1. Change Management
· Provide oversight across change management activities and identify process improvement opportunities.
· Coordinate, track and report on all change requests, from initiation, through approval, communication, completion of change request activity and closure.
· Provide support to the Director of Program Planning and Administration and the HIX Contracts staff to ensure that change-related contractual vehicles, when needed, are executed in a timely manner.
?? Facilitate Change Management meetings.
· Work closely with project teams to train and encourage identifying changes.
· Assist the Program Management Lead in ensuring that the Change Management tracking tool supports the business process and changing needs.
· Develop and implement a Lessons Learned process and approach.

2. Risks & Issues Management
· Coordinate, track and report on all risks and issues, from initiation, through mitigation and issues response planning, communication, completion of risk/issue activity and closure.
· Assist in defining preventive measures to minimize risks.
· Work with other project teams to identify risks as early as possible.
· Assist in proactively defining mitigation strategies to minimize potential impact of risks.
· Work with the Program Management Lead to develop and implement a Lessons Learned process and approach.

3. Other Activities as needed
· Ensure Change Requests and Risk & Issues meeting schedules, agendas, reports and minutes are developed, communicated and stored appropriately in SharePoint.
Review and identify business process improvements and make recommendations.

Application Instructions

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