Job Description

Ref No.:18-00336
Location: Boston, Massachusetts
What you will do:
Monitor and ensure a high degree of customer satisfaction
Promote the successful implementation, onboarding and maximum adoption of the SaaS platform
Maintain a high renewal rate in assigned customer accounts and also upsell/expand assigned accounts
Act as primary Point-Of-Contact for assigned accounts, conducting scheduled, or ad­-hoc, meetings
Ensure clear and timely communication of product announcements new features, price changes, etc.
Act as the internal customer advocate for RFE's and Bugs reported by the customer
Demonstrate our expanding product capabilities
Leverage Chat tools, video/tele-conferences and email to interact with our customers
You must have:
    • A desire to hunt and find new business within an existing customer base
    • Excellent organizational skills and ability to juggle multiple demands within deadlines
    • No fear of the phone
    • Proven ability to meet and exceed measurable performance goals and metrics
    • Proactive and creative ways to solve problems
    • 2-5 years of work experience
    • Strong team player, particularly as it relates to being ethical, honest, and trustworthy within the team and organization

Application Instructions

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