Job Description

  • Support and troubleshoot Cisco Voice Issues on our network/campuses as it relates to CME and CUE
  • CUCM all Versions.
  • CUE and UCCX voice application scripting
  • Maintain incident ticket SLAs – within the internal ticketing system
  • Coordinate problem management tickets
  • Provide Cisco Voice configuration, installation, implementation and support services
  • The ideal candidate will be fluent in multiple version of Cisco Voice products


  • 4-year degree (Computer Science, Information Systems or related functional field) or equivalent work experience
  • 8 plus years of engineering, implementation and support of Cisco Voice in large scale environments
  • 8 plus years of experience in LAN/WAN network administration and engineering
  • Working knowledge with network monitoring and troubleshooting tools
Must have deployment and support experience with Voice solutions as follows:
  • Cisco Unified Communications Manager Express (CME) – All versions
  • CUCM – All Versions
  • CUE Scripting
  • UCCX – All Versions
  • UCCX Scripting
  • Unity Connection – All Versions
  • Cisco Routers and Switches – All models and IOS
  • Cisco Client
  • SIP and MGCP Gateways in CUCM
  • Licensing with Cisco and Smart Licensing
  • Ordering CME/CUE Voice RTR with Vendor
  • BACD configuration on CME
  • Cisco Unity Express (CUE) – All versions
  • Configure Cisco Switches for Voice, VG202, VG204
Personal Attributes:
  • Proficient in Microsoft Office Tools (Excel, Word, PowerPoint, Outlook, and Visio)
  • Interface with Managers and get approval for critical maintenance
  • Excellent project management skills, the ability to manage both projects and project team members seamlessly, and the ability to work across organizational boundaries to accomplish goals
  • Willingness and ability to travel (20% of the time) to remote site locations to manage and monitor overall progress on projects
  • Demonstrated ability to cooperatively work across IT Management and Functional Business Unit lines of management
  • Must also possess leadership skills and must be able to guide others
  • Excellent oral and written communication skills
  • Excellent understanding of the organization's goals and objectives
  • Excellent listening and interpersonal skills
  • Ability to communicate with individuals at all levels in the Company and with various business contacts outside of the company in an articulate, professional manner
  • Must be able to work in a complex, dynamic team environment with minimal supervision and possess good organizational skills
  • Able to prioritize and execute tasks in a high-pressure environment
  • Must be able to work flexible hours on-site and remotely
  • Strong customer-service orientation

Work Conditions:
  • Additional working hours as required
  • Participate in the technical support on-call rotation for network support
  • Flexible hours required as maintenance and installation work performed outside of regular working hours
  • Sitting for extended periods of time
  • Ability to go up and down a ladder
  • Ability work up to 30 feet from the ground
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components
  • Lifting and transporting of moderately heavy objects, such as router, switches, UPS's and peripherals
  • Willingness and ability to travel (20% of time) to remote site locations to manage and monitor overall progress of projects

Application Instructions

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