Job Description

Title: Sr. Desktop Engineer/Architect
Location: Marlborough or Boston MA
Length 6+ Month Contract to Hire

Our Information Technology team is recruiting for a Senior Systems Engineer based in our Marlborough, MA office or the Boston, MA office. This person will be working in a global team that is responsiblefor engineering end user computing solutions from concept toimplementation. This role includes bothdefining and building solutions for our end user compute function with a focuson universal access.

Keys to this position
  • Seeking a Desktop Architect/Engineer to help implement asecure remote virtualized desktop infrastructure. 
  • Technologies:  AmazonWorkspace, Desktop Virtualization, Windows 10, Office 2016/365, Remote Access,Thin Client (PCoIP), Windows Image Management, Group Policy and Remote AccessProtocols
  • There is an opportunity to grow into a supervisory role overtime. 
  • Location:  preferablyMarlborough but open to Boston
Responsibilities for this role include, but arenot limited to:
  • Support the processes and policiesfor policy management as well as application lifecycle management for coreapplications
  • Supervise the engineering teams responsible forapplication virtualization and develop roadmaps for continuous improvements inthis area
  • Develop a universal remote accesssolution for our employees to access their compute devices no matter where theyare or what device they use.
  • Lead the engineering effort to design andimplement the firm's next generation application virtualization solution toreplace the current Citrix solution. (AppStream, VMWare, etc)
  • Collaborate with network, security andother teams that interface with the end user computing
  • Ensure adherence to established ITstandards and processes while proactively highlighting opportunities forimprovement
  • Ensure all issues are logged appropriately and escalated asnecessary using the Incident and Problem management process
  • Communicate clearly with relevantstakeholders to ensure they are kept up to date this progress on projects andfollow-up on all open and pending items
  • Escalate issues to the wider support teams, vendors and managementas necessary
  • Identify persistent problems, and work with wider teams to resolve
  • Look for service improvement and ticket reduction opportunities
  • Ensure controls and policies are adhered to at all times

Qualifications & Experience
  • 5+ yearsof design/engineering/architecture experience in end user computingtechnologies
  • 3+ yearsof supporting VDI or application virtualization solutions (Amazon Workspaces aplus)
  • 2+ years of thin client support/architecture (PCoIP, RDP, and ICA)
  • Supervisory experience, preferablyincluding management of offshore resources
  • Demonstrated ability to learn and adapt to newtechnologies 
  • Substantial experience withproblem solving in complex system and network infrastructures, with a focus onensuring a positive end user experience
  • Detailed knowledge of Windows 7 / Windows 10desktop operating systems, including lifecycle management and root cause analysis
  • Familiarity with cloud based solutionsincluding, but not limited to, IaaS and SaaS (Amazon Web Services, Office365)
  • Detailed knowledge of MicrosoftOffice
  • Strong technical grasp ofstrategic platforms such as Microsoft, Networks and Security, WAN, LAN
  • Excellent knowledge ofActive Directory/Group Policy/SCCM/Intune
  • Solid networking knowledge,including LANs, WANs, Routers, VLANs, VPNs, Wi-Fi
  • Excellent verbal and written communication skills & Abilityto collaborate, share the workload, and provide direction to team resources
  • Knowledgeof industry best practice and standards in an ITIL-based organization.
  • Strong analytical and problem solving skills
  • Collaborative, self-starter with the ability to manage multiple,changing priorities in a fast-paced and global oriented team.
  • Scripting or programming knowledge (PowerShell, Python, etc)desirable

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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