Job Description

Ref No.:18-00897
Location: New York, New York
Responsible for all aspects of the operations relating to installed and anticipated computer hardware, networked systems and data communications technologies. The Senior Desktop Support Technician is a versatile and highly motivated individual who ensures the end user has the tools necessary to efficiently do their jobs. Assist users with PC and Network related issues such as PC configuration for proper boot and network connectivity, Microsoft Office training and support, printer trouble shooting, etc.

RESPONSIBILITIES:
  • Manage, operate, upgrade and maintain Society workstations systems in mixed platform (PC and Macintosh) environment and relocate computer equipment to different locations
  • Configure printers and deploy them on the network
  • Manage, operate and maintain Asia Society New York VoIP phone system.
  • Support remote Centers to ensure systems compatibility across the organization
  • Work as 2nd level Help Desk technician to facilitate timely support and resolution of Help Desk issues.
  • Liaise with contractors and outsourcers to handle day-to-day system maintenance and troubleshooting
  • Provide installation and support for iPhone/Android users.
  • Track and manage asset inventory
  • Create and maintain technical documentation
  • Provide training either classroom style or on an individual basis
  • Provide white glove support to executive team
  • Provide key technical knowledge for recommendation on emerging technologies
  • Available outside business hours for remote support
  • Other duties as assigned.

REQUIREMENTS:
  • College degree and 4-5 years related work experience preferred
  • A+ Certification and/or Microsoft Certification (MCP)
  • Advanced knowledge of Windows 7/10 and latest Mac OS
  • Strong experience with Active Directory, Office 365 and Box.com
  • Experience with Okta, RingCentral, SalesForce highly desirable
  • Strong experience with Client printers, Dell laptops, MacBooks, iPads
  • Strong experience with Client ProCurve switches
  • Strong experience with Cisco ASA firewalls
  • Comfortable replacing internal components and in desktop printers
  • Able to carry workstations (40 lbs)
  • Proven ability to learn and apply new, emerging technologies (enterprise cloud applications)
  • Ability to interact with a diverse user constituency and clearly communicate with management and users
  • Polished and presentable demeanor
  • Strong organizational skills with multi-tasking abilities and attention to detail
  • Excellent customer skills and service mentality a must
  • Pro-active attitude a must, willing to take on additional responsibilities and grow into the role
  • Ability to work beyond the normal work day including week-ends when required
  • Prior non-profit work experience highly desirable

Application Instructions

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