Job Description

Ref No.:18-01015
Location: Arlington, Virginia
We are looking for an eager, creative and enthusiastic individual who is interested providing excellent customer service to our new and existing clients. The Customer Service Associate (CSA) will join our team which is committed to establishing high loyalty with our clients by offering exceptional services and support.
The Customer Support Specialist will need to fully embrace a lifestyle of client first, and must realize that this, at times unpredictably, will require work outside normal business hours.
The Core Functions
  • Fully understand our products and services
  • Performs the functions of a CSA to include initiating and following up with clients and prospects to resolve problems, answer questions and correspondence, and complete reports.
  • Maintain detailed account records for each client
  • Track and target new voting and service opportunities for each client individually and the market as a whole
  • Manage and execute all aspects of any voting event
  • Attends sales meetings or educational activities to stay up-to-date on the latest developments, trends and regulations in the marketplace.
  • Performs in a manner that will prevent errors and omissions.
  • Provides administrative assistance and support
  • Write reports and proposals
Skills
  • A minimum of bachelor's degree is required
  • A background or interest in customer services is preferred
  • One to two years of experience in customer service within software industry is preferred
  • Strong written and verbal communication and problem solving skills
  • Exceptional planning and organizational skills
  • Accepts responsibility, is self-motivated and accountable for achieving implementation and customer satisfaction targets.
  • Have a drive to exceed customer expectations
  • Be proficient in Microsoft Office and other office productivity tools
  • Have technical knowhow and is comfortable with web-based software
  • Have strong emotional intelligence and the ability to remain calm in stressful situations

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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